INTERNATIONAL BUSINESS AND WORKPLACE MEDIATION TRAINING Barcelona, Spain, February 7-11, 2011

BOOST YOUR BUSINESS RELATIONS BY SUCCESSFULLY MANAGING DIFFICULT AND CONTROVERSIAL SITUATIONS

The use and implementation of alternative dispute resolution methods, such as mediation can increase the quality of your business relations by more than 40% and create savings of more than 20% in your company. The American Arbitration Association

Did you know…

1. ... conflict is absolutely necessary for progress and innovation, and ultimately for success.
2. ... the vast majority of business and workplace disputes have devastating effects on company results.
3. ... in the UK alone, mediation in commercial disputes saves British industry more than £1,4 billion a year in wasted management time, damaged relationships, lost productivity and legal fees.

Do you know...

How to use disagreements that arise in the regular course of doing business in a constructive, innovative way to achieve growth, productivity and greater balance in an organization?

We, the European Mediationcenter and its trainers can help you achieve the skills to prevent negative conflict and handle it in order to boost your relationships and bring you and your organization, team or project successfully forward.

In our 40-hour, 5 DAY WORKSHOP:

“The Fundamentals of BUSINESS AND WORKPLACE MEDIATION” you will
I. learn and practice mediation strategies to create win-win solutions
II. learn how to handle conflict effectively
II. receive tools and methods that will improve your relationships, enhance your leadership role as a manager and increase your team’s productivity
IV. develop techniques to motivate your staff
V. become versant in communication techniques to handle difficult situations including negotiation deadlock and conflict resolution
VI. know how to deal with controversial situations in globalized and intercultural settings

„...I have participated in several courses such as HR, where conflict resolution was a part of the course. This course in mediation is by far the best I have participated in. If you are serious about conflict resolution, then this course is clearly recommendable...“
Flemming Nielsen, Crisis Manager, Danish Red Cross

WHY MEDIATION AND CONFLICT MANAGEMENT SKILLS!

In the past several years, there has been a significant increase in the use of mediation in the commercial, public and professional services sectors and in the workplace, organisations and elsewhere.
Mediation has become a highly effective and sophisticated management instrument, involving a new negotiation style and management approach while achieving lasting results based on a win-win approach.

Greater productivity
- More effective achievement of objectives
- Discovery of all possible perspectives and business opportunities
Motivated employees
- Maintenance of morale at work and higher level of employee motivation
- Improved retention of personnel
A positive, modern image
- Maintenance and improvement of the good reputation of the firm and the individuals involved
- Projection of a better external image based on much more positive headlines
More positive approach
- Continuation and strengthening of existing commercial relationships
- Greater client and employee satisfaction and loyalty
A better bottom line
- Significant reduction in commitment of resources
- Increased profits and cost and time savings

VISIBLE RESULTS!

You will bring your business relationships to another level!
You will be able to manage better and more successfully differences and difficult situations!
You will gain a better understanding of effective communication skills (questioning, listening and observing)!
You will become a more creative problem solver!
You will develop lateral thinking skills!
You will learn effective negotiation and mediation strategies and techniques!

“... LEO Pharma A/S has for several years used Mediationcenter as a cooperative partner. Mediationcenter has been an invaluable aid in the implementation of a Conflict Management concept in LEO Pharma. LEO Pharma today is among the few companies in Denmark, who methodically and systematically works with cooperation and conflict as an integral part of daily life at the company....” Marianne Viskum Olesen, HR Manager, LEO Pharma A/S

WHY IS THIS WORKSHOP APPROPIATE FOR YOU?

Is this training for you?

• Do you need to be prepared to handle difficult deals, partnerships, joint ventures and business activities where relationships and working arrangements may be complicated?
• Do you you want to manage and solve conflicts that find satisfactory win-win solutions for all parties involved?
• Are you or will you be in charge of rolling out contracts and managing multi-agency projects?
• Do you need the tools of mediation and facilitation in order to make efficient decisions supported by the broadest possible consensus?

If you said yes to just one of these questions, then this training is very appropriate for you!

“...I found them to be helpful in their approach and as someone who had no experience of how mediation worked, I was able to see, through their input, that this could be a valuable way of settling conflict...”
Anna Lehman, Corporate & Community Team, Camden, London

What we cover:

• How to boost your business relations by creating and sustaining win-win situations.
• How to deal with conflict and controversial situations.
• How to get to the heart of the issue.
• How to understand what constitutes interest-based negotiation.
• How to get positive results from conflictive situations.
• How to break deadlock and overcome blocked negotiations.
• How to communicate effectively, build rapport, use questioning and active listening, manage difficult and controversial conversations, and work with emotions.
• How to make decision making more effective by getting the broadest consensus possible.

FOR WHOM IS THIS WORKSHOP?

• Are you or will you be in charge of people?
• Do you or will you lead a team, department or company?
• Are you in charge of managing and resolving conflict?
• Are you interested in enhancing your management skills?
• Do you want to handle differences and disputes so that everyone involved benefits?
• Are you a business leader that wants to give a positive impulse to progress and innovation in your organisation?
• Do you want to master a win-win mindset and negotiation style?

... Then this workshop is absolutely a must for you!

”With Mediationcenter we began in 2003 a collaboration; ... Mediationcenter has demonstrated their high professional level, their ability as an inspiration and their understanding of the organization’s needs and interests... Mediationcenter and the NCC continues to work together...”
Jens Tofft, HR Director, NCC

METHDOLOGY

Our team of professional mediators will teach you whether a particular matter is suitable for mediation, how mediation works, how to make the best use of the mediation process and how to prepare effectively to settle the dispute.
Our approach promotes the inter-active practical learning of skills and techniques, with role play and one to one coaching, supported by our highly skilled and experienced mediators.
Our unique 5-step method is based on problem-solving, creative thinking, effective preparation, reflective analysis, rapport-building, questioning skills, responsive listening, negotiation techniques, decision-making, and communication strategies.
Our course runs for five consecutive days (40 hours). It is conducted by high quality, professional and experienced mediation trainers.
We use seminars, discussion, demonstrations and workshops with role play exercises. Each day you will practice new and learned skills in a workshop setting, as a mediator or as an involved party. You will receive individual coaching, personal feedback and reflection on a continual basis throughout the five days.

“It has been a really interesting course and the way the training was taught. I am sure that it will be very useful for me in the near future...”
Lydia Ruiz Camacho, HR Management, Barcelona

CERTIFICATION

Completion of this workshop leads to a certification of fundamental mediation training at the European Mediationcenter. After completing this course, students will be prepared to take the Advanced Professional Mediation Training, which ends with a one day mediation examination and professional mediation certification.

The European Mediationcenter is homologated by IMI, the International Mediation Institute to train and assess mediators to be accredited as international Business mediators. Mediators that have got our professional mediation certification and fullfill all requirements can apply to be accredited as international Business Mediators by IMI. For more information about the detailed application requirements see www.imimediation.org. IMI is a non-profit organisation created by major international mediation organisations and supported by large corporations such as General Electrics and Shell.

DATES: February 7th to 11th, 2011

VENUE: Hotel 1898 (4 star luxury hotel) in the heart of Barcelona, Spain

LIMITED PLACES: In order to guarantee our full attention and an intensive training experience, we can only admit a limited number of participants. We encourage early registration to avoid disappointment (as event usually sells out fast).

SPECIAL BONUS AND EXTRA VALUE
Two gratis telephone conflict coaching sessions, valued over 500 Euros, for the first five participants that register.
Get half price for a second person (colleague, partner, friend, family member) when you both register together before October 31, 2010.

REGISTRATION FEE: 2.870,- Euros per person (plus 18 % VAT), possibility to pay in installments.

SATISFACTION GUARANTEE with money back guarantee
We deliver what we promise and we guarantee you will be satisfied. If however, for any reason, during the first two days of the workshop you decide that our training is not right for you, simply notify us by writing, inform the lead trainer before the end of the second day of the workshop and return all the course materials.We will refund you the full course fee. Please refer to our general cancellation conditions.

For registration and more information, please send us an e-mail to barcelona2011@mediationcenter.eu

What else can we do for you...

We regularily organise seminars, trainings (external and in-house) and conferences.
Please contact us for further information and dates about up-coming events.

For contact information please click here